Shipping Process for Pre-order Item (3-6 weeks)
1. Order Confirmation and Stock Check:
- The customer places an order for a preorder item.
- Merchants verify the stock availability and expected arrival dates of the product.
2. Preparing and Packing the Parcel:
- Upon receiving the preorder items, the merchant carefully picks and inspects them.
- Each item is meticulously packed, ensuring protection during transit.
3. Handover to USA International Courier:
- The parcels are handed over to a reputable international courier that specializes in cross-border shipping by flight.
- The courier's expertise in international logistics ensures a smooth transition between countries.
4. Item Delivery to Vinee Warehouse:
- The parcels travel to the Vinee warehouse, a hub that manages incoming preorders.
- Here, the coordination of items from various origins begins.
5. Staff Checking Bag Condition:
- Vinee warehouse staff conducts thorough quality checks on the products.
- Bags are examined to ensure they meet the promised quality standards.
6. Customer Interaction through Live Chat:
- Vinee's commitment to transparency shines as they engage with customers through live chat.
- Customers receive real-time pictures and videos of their preordered bags, showcasing their condition.
7. Customer Notification: Tracking Number and Delivery Updates:
- To keep customers in the loop, Vinee sends out tracking numbers via email or SMS.
- Real-time updates about the package's location and estimated delivery date are provided.
8. Collaboration with EasyParcel for Pickup:
- To ensure last-mile delivery efficiency, Vinee collaborates with reliable local partners like EasyParcel.
- EasyParcel picks up the parcel from Vinee's warehouse, streamlining the delivery process.
9. Parcel Delivery to Customer:
- The moment arrives as the parcel reaches the customer's doorstep.
- The excitement of receiving the preorder item is coupled with the satisfaction of a smooth shipping process.